Returns & Exchanges

14-Day Return Policy

We accept returns on all standard items within 14 days of delivery. Items must be in their original, unworn condition with all tags attached and original packaging intact.

Custom-tailored, personalized, or monogrammed pieces are not eligible for returns as they are made specifically for you.

Complimentary Resizing

Ethnic Elegance offers one complimentary resizing on all apparel items within 30 days of your delivery date. Our master tailors will ensure your heritage piece fits you perfectly.

To request a resizing, contact us at openrize@gmail.com with your order details and measurements.

How to Initiate a Return

1. Email openrize@gmail.com with your order number and reason for return.
2. Our team will respond within 24 hours with a prepaid return shipping label.
3. Pack the item securely in its original packaging and attach the label.
4. Drop off at your nearest courier point within 5 days of receiving the label.
5. Refunds are processed within 5–7 business days of us receiving the item.

Exchanges

For size exchanges, we recommend initiating a return and placing a new order for the correct size. This ensures the fastest processing and restocks the item for other customers.

Damaged or Incorrect Items

In the rare event you receive a damaged or incorrect item, please contact us immediately with photographs. We will arrange a priority replacement at no cost to you.