Frequently Asked Questions

Standard international shipping takes 7–14 business days. Express shipping (3–5 days) is available upon request. Contact our concierge team for shipping options.

Yes. We ship to over 80 countries. Shipping options and timelines vary by destination; our concierge team will share the details when you contact us.

Absolutely. Once your order is dispatched, you will receive an email with a tracking link. You can also log in to your account on our site to view real-time tracking.

We recommend measuring your chest, waist, and hips and comparing against our detailed size chart provided on each product page. Our Heritage Concierge team is also available for personalized size guidance via WhatsApp.

Yes. At Ethnic Elegance, we offer one complimentary resizing within 30 days of delivery for all apparel items. Contact our concierge team to arrange.

We offer free resizing and a 14-day no-questions-asked exchange policy. Please retain original packaging and contact us within 14 days of receiving your order.

We accept returns within 14 days of delivery for items in their original, unworn condition with tags attached. Custom or personalized orders are non-returnable.

Email openrize@gmail.com or reach us via WhatsApp with your order number and reason for return. Our team will provide a prepaid return label within 24 hours.

Refunds are processed within 5–7 business days of receiving the returned item. The amount will be credited back to your original payment method.

Every piece in our collection is either entirely hand-embroidered or features significant hand-finished detailing by artisan families across Jaipur and Surat. We do not mass-produce.

We use premium Mulberry silk, silk georgette, chanderi, organza, and handloom cotton depending on the piece. All fabric details are listed in the product description.

Most garments are recommended for dry cleaning only. Silk pieces should be stored in muslin cloth away from direct sunlight. Detailed care instructions are included with every order.